Few industries have the wealth of customer data that telecom has. AI and analytics are bringing transformational opportunities to this data-rich sector.
Gain a new level of clarity on what subscribers need and expect. Telecom clients are using new data streams to cut operational costs and drive ARPU growth.
Churn Prediction and Mitigation
New subscriber acquisition cost is very high, and profit is realized over an extended time. So losing a customer has a big impact on the bottom line. Customer retention teams use advanced analytics to greatly improve retention strategies and programs.
Having all the services the connected consumer needs is not enough. Telecom leaders must be masters of the cross-sell and up-sell. AI and behavioral analytics reveal opportunities for new services and bundles that increase customer lifetime value.
Generation Z has high expectations for live streaming, VR, apps, services, games, payments, and security. Keep up with this data-voracious fast changing group. AI puts data to work, spotting trends and making highly relevant suggestions.
Intelligence-driven care is increasing customer satisfaction while saving operational expenses in the support center. Reps can focus on more complex support needs, while AI efficiently serves the bulk of standardized support demands.